Windows Help

Let’s start with the basics. Your best line of defense is making sure you’re only using Windows PC as a Standard User. You should never use an administrator account to surf the web, check email, etc. It’s estimated that 94% of all malware infections can be mitigated just by using a Standard User account (

Microsoft has an excellent post and video detailing how to set up a Standard User account:

If you already have all your stuff in your current account and don’t want to switch, you can downgrade your rights by creating another administrator account with a password, logging into it, and changing your current account to a Standard User. Don’t forget the password of the new user account or you’ll lock yourself out of being able to install new software and creating other accounts.

If you think you might be infected, the best course of action is to make sure you have two backup copies of all your data, and reinstall your operating system (Windows/Mac).

For Windows there are three steps you can try:
Reset Windows 10
Reinstall Windows 10 Using Installation Media
Clean Install of Windows 10 Using Installation Media
Details of what happens during each process can be found here:

There are tools that can help clean up a PC, but I wouldn’t use them to do anything more than scan any data you may try to salvage. If you are able to recover data from an infected machine, I highly recommend you scan it with a few different tools to prevent infection of a new or reimaged/reinstalled machine.

Malware/Virus Removal Tools


Malwarebytes Adware Removal Tool

Emsisoft Emergency Kit

Hitman Pro

Panda Cloud Cleaner

Kaspersky Virus Removal Tool

G Data Cleanup

Eset Online Scanner

Eset Rogue Application Remover

Adlice RogueKiller x64

Avira PC Cleaner

Sophos Virus Removal Tool

F-Secure Online Scanner

Trend Micro Housecall

Vipre Rescue

Dr.Web CureIt!

Microsoft Malicious Software Removal Tool

McAfee Stinger

Norton Power Eraser


Kaspersky TDSSKiller

Malwarebytes Anti-rootkit